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Privacy Policy

What we collect

• Account info: name, email, phone number, password (hashed, never stored in plain text).
• Order details: delivery address, phone, notes, payment method, group-order link, and price breakdowns.
• Chat transcripts: messages and images you exchange with our support staff via live chat.
• Device fingerprint & IP: used to detect duplicate accounts and prevent fraud.
• Wallet transactions: deposits, spends, refunds, and referral credits.

How we use it

• To place and fulfill your orders through Uber Eats.
• To send you order confirmations, topup confirmations, and password-reset emails.
• To detect and prevent fraud (duplicate accounts, promo abuse, payment fraud).
• To provide customer support and maintain chat history.

Who we share it with

We don't sell your data. Limited data is shared with:

• Uber Eats: your delivery address and order details, solely to place the order.
• Our support staff: customer name, order details, and chat messages, via Discord.
• Service providers: email delivery (for transactional emails), hosting, and payment platforms you select.

Your rights

You can update your phone and password anytime from your dashboard. To delete your account and associated data, contact us through live support chat. Some data (completed orders, financial records) may be retained for legal compliance.

Security

Passwords are hashed with bcrypt. All traffic is served over HTTPS. Payment details are never stored — you send payments to your chosen method directly.

Cookies & storage

We use browser localStorage to keep you signed in (JWT token) and remember your active chat session. We do not use third-party tracking cookies.

Contact

Questions about your data or this policy? Reach us in our Discord at discord.gg/cravinghub, on the Support page, or through the live chat on your dashboard.